We’d been on our strategy call for about 20 minutes, and all he’d talked about was his ex-partner.
All I’d heard since our strategy call started was how this pawnbroker’s former partner had messed everything up. They’d finally had to split, and now he was stuck with a pawn shop that wasn’t working… and it was all his partner’s fault.
I stopped him right there.
“Listen, I can’t continue this conversation until you take ownership that this is your fault.”
He was a little shocked… but after a brief pause, he asked what I meant.
I told him that he needed to understand that he’d let his partner do all of this.
- He hadn’t checked any of the numbers.
- He hadn’t held his partner accountable.
- He wasn’t even checking in on the $1M+ he’d invested in the business.
“Once you realize that this is your fault, that you have some part in this,” I told him, “then we can continue the conversation.”
I see this a lot in my coaching work.
When people let us down, it’s so easy to blame them for their failures. What’s not so easy is to step back and see the part we’ve played in allowing those failures to happen.
I waited to hear what this pawnbroker would decide – would he take the easy road and continue to blame his ex-partner for the situation his business was in? Or would he step up, take ownership of his business with all its current problems, and do whatever it took to get back on course?
His answer was epic: “That’s exactly what I needed. Let’s continue the conversation.”
This is what separates Pawn Leaders from other pawn shop owners. They take ownership for the successes and failures in their businesses.
As they step up and lead their teams, they create leaders within. They’ve mastered the strategy and metrics that help them measure and plan their growth.
Are you ready to take ownership and propel your business to the next level?
Let’s continue the conversation. Hit reply and let me know you’re ready to step up your game and become a Pawn Leader. My team will get in touch within 24 hours to set up a FREE call.
Waiting to help you take that leap,