My brother, Moris, runs a hugely successful pawn business.
And, as you can imagine, he’s learned a lot in his 17 years in the business. One of the most important lessons?
Take care of your people.
Look at your staff. Really pay attention to what’s going on with them. The more you can show them you see them and you care about their situation, the better off they’ll be… and the better they’ll be to you, to each other, and to your customers.
You, as the boss, create the culture of your team. You set the tone for them. And if you make your shop the best shop to work in, you’ll never struggle to find great employees.
In fact, if you take good care of them, they won’t even care (so much) about what you’re paying them.
Don’t believe me? Here’s an example.
CashCo had a great guy on the team a while ago. He was so good, in fact, that one of our competitors came in and stole him away with the promise of $2 more per hour in his paycheck. We were sad to see him go, but we wished him well anyway.
Not two weeks later, he came crawling back on his hands and knees. He literally begged for his job back, even though it meant giving up that $2 raise.
Because the team at the other shop was so awful to work with.
They yelled. They pressured, and made him absolutely miserable.
So miserable, in fact, that the big raise wasn’t worth it anymore. He knew what it was like to be on a great team, and he wasn’t willing to settle for anything less.
Now hear me out. I’m not saying you should underpay your staff. Not at all! (In fact, we grew from that experience and started paying our staff more.)
What I’m saying is that you have to treat your team well. Treat them well, and you’ll have the best team in the world.
It’s not about pay (although good pay doesn’t hurt!). It’s about how you make them feel when they work for you.
Give them a little acknowledgement here and there. Highlight them in the store or on your Facebook page. Notice when they’re doing a lot of heavy lifting for you, and reward them.
Make their lives epic, and they’ll make your shop epic.
Think about the best job you ever had… Now hit reply and let me know what made it so great? Was it the team you were on? The work you did? Or was it how you were treated? I’d love to hear how you plan to bring some of that into your own business.
How will you start making your employees’ lives epic?
I can’t wait to see what you come up with.
Yours in leadership,